One of the more challenging aspects of a business is that you have to manage your staff’s conflict. Dealing with people and personalities is very different than the majority of your other duties where your goal is comparatively straightforward and requires talent and time. Although good management can go a long way, conflicts will inevitably arise due to the inherently tense nature of the workplace. There are always differences in values and viewpoints, poor communication, personality clashes, and unhealthy competition.Without a solid process in place for effectively handling staff conflict, both morale and productivity can decline to the point where your company falls apart. The following five steps provide a solid framework for effectively neutralizing employee conflicts before a petty dispute turns into utter chaos.